Common Sense Lessons

I was parking my car in the morning after reaching office. Not being an expert, I somehow managed. There was a raised iron cover and I parked in such a way that the back tyre was half on the cover and half hanging. Some drivers standing nearby asked me to take it forward or backward. I did, and then they told me if you keep tyre like this, tyre can burst due to pressure. Lesson learnt, though after hearing it, I felt like a fool not knowing it. I remember parking my car like this earlier also but did not think of this.

This reminded me of another small thing I got to know after driving car for more than 10 years. A friend told me that you can push the knob on rear-view mirror to prevent getting blinded by high-beam lights. I felt silly that I did not know this earlier. 

Similarly when two from tyres of my car got burst in a span of few days, I got them replaced with new tyres. The shopkeeper advised to get the new tyres fixed on fron wheels. I said why. He explained the front tyres take engine load so better to have new tyres. Also he suggested that if I am getting two new tyres, better to have both in the front as tyre wear-tear will be same. Common sense after i was told about it. 

Funny how we keep learning things always. By the way when I bought a new car in 2000 or so, I managed to get its back damaged by not applying hand-brake or gear on slope, and noticing my car had slided down and hit a pole. 

How is that for learning by own mistakes.

#car #learning #commonsense #auto #lessons

Grofers and its communication failures

 How a company's communication lapses mar its image can be best exemplified by Grofers. Let me explain with my experience.

They want positive feedback only

The routine Grofers sms asking for feedback says, tell us what you like about us, so that we can improve. Huh!

No call centre, no email

They don't have any call centre/phone helpline and no email for a customer to reach out to them. Only chatbot and chat support. If your query does not fall under any category of their drop down menu, you are screwed, as you can't reach them.

Arrogant Social Media Team

So, when Grofers accepted my two orders, got paid for them and did not deliver, I was shocked. I thought age is catching up with me and I am developing early symptoms of Alzheimer's as I might not have placed the orders and not made payments at the last moment. To reconfirm, I checked Grofers App, there was no sign of these two orders and any payments made by me. So I was less worried about the Grofers orders, and more about my forgetfulness.

A week later I was shocked to see on my Sodexo app that the two debits had actually taken place and Grofers conveniently removed all traces of these orders and payments from their app. If I had not checked my Sodexo transactions record, Grofers would have kept my money happily.

Since there is no option for such weird incident in Grofers drop-down menu and there is no phone/email, I had to tweet to them. The team got back to me in their sweet time and denied that any such transaction had taken place. When I persisted, they asked me to show proof. When I sent them screenshot of Sodexo transactions, they said we have checked and will initiate refund.

No sorry, no apology, no regrets. They acted as if they are doing a favour to me by returning my money. When I pointed this out, they replied, when our systems would have noted, you would have got the money eventually. 

Horrible example of customer service.

#Grofers #delivery #customer #service #fraud #cheat