Notes on Management 130122

Maniacal focus on the customer ensures higher returns and an increase in business. This client-centricity can be seemingly self-harming but is a win-win in the end.

Activities lead to outcomes and building an efficient process is the measure of success of any organization. Optimize the process to produce desirable results.

Focus on developing skills and roles, continuously do new things to learn more. Pick inefficiencies in the system and work to solve them. Be mindful and focus on building deep relationships outside of work. Be aware of failures in the start-up journey.

Young leaders need to weigh in opinions gathered from different sources before reaching a decision. Build your skills without fearing the outcome to gain confidence.

Autonomous driving, connected vehicles, electric vehicles, and shared mobility or ACES are set to disrupt the automobile market. The nature of the consumer will change along with the car.

Adapt to the changing needs of customers. Nature of consumption changing with customers demanding higher quality at a better price. Look for digital solutions to problems without compromising on productivity, cost, quality, delivery, safety, and morale.

Total Quality Management is about improving trust levels with teams. Four steps to change management: 1. Role modelling, 2. Communication, 3. Formal systems to drive change, and 4. Developing talent for future change.

Be nimble in decision-making and quick. A layered structure should be avoided when growing. Keep a start-up approach.

Always keep in mind that a good team player is a necessary criterion for a new member to fulfil. Thus, criteria for selecting team members include collaborative attitude, optimism, and decision-making.

Career women need to: 1. Accept that they will feel guilty, 2. Adapt by asking for help from support system, 3. Achieve, grab opportunities, and take credit for success. (Apurva Purohit)

Organizational culture and value systems get eroded every time exceptions are made.

Taking responsibility for everything around your role defines personal accountability. It is a leadership trait and can be learned by reflecting on behaviors.

Plan for failure just as you plan for success. Have a Plan B ready.

Build an organizational culture with negotiables and non-negotiables. Processes and policies build fairness.

Women leaders tend to be calmer and more confident in a crisis than their male counterparts. They are consensus builders, less concerned about control, collaborate more often, and being in the minority makes them less turf conscious. Build an inclusive system that nurtures the excluded.
The main reason why women are not often seen in leadership roles is that they fail to speak up or negotiate hard enough. Men leaders have to be encouraged to mentor women as successors. Measures to incentivize return to work as they start families are key.
The main disadvantages of doing business in India include access to capital and dependency on imports. Affordable innovation is the result of enablers such as a good talent pool and resources at globally competitive costs, and immense market opportunity within the country.
Governance sets culture and integrity in business translates into sustainable prosperity. Both are non-negotiable.
(Kiran M Shaw)